Frequently Asked Questions

What is WebWorks Technology Solutions?

WebWorks is a technology and creative services agency specializing in web and app development, cloud infrastructure design, IT consultancy, and creative design solutions. We aim to provide modern, secure, and innovative solutions tailored to small and medium-sized businesses.

Where is WebWorks located?

We are based in Arima, Trinidad and Tobago, and serve clients locally and internationally.

How experienced is your team?

Our team has over 20 years of experience in IT infrastructure, web development, and creative design. We are passionate about innovation and committed to delivering solutions that meet our clients' real needs.

How do I get started with your services?

You can start by using our 5-Minute Quote tool on our website or contacting us directly through the Contact Us page. We’ll guide you through the next steps.

What industries do you serve?

We cater to small and medium-sized businesses across various industries, including retail, real estate, healthcare, and more.

How do I stay updated on my project’s progress?

We provide regular updates through project milestones, email reports, and scheduled meetings.

Do you provide support after the project is completed?

Yes, we offer comprehensive support to ensure your solutions continue running smoothly. Our support packages cater to varying levels of needs.

How do you handle data security and privacy?

We prioritize data security and adhere to industry best practices to protect your information. For more details, please refer to our Privacy Policy.

How can I contact WebWorks Technology Solutions?

You can reach us by:

• Email: info@webworkstt.com
• Contact Form: Visit our Contact Us page to send us a message.

What platforms do you support for app development?

We develop apps for web browsers, Android, and iOS. Depending on your business needs, you can choose from our AppBuilder Standard, Pro, or Advanced packages.

How long does it take to develop a website or app?

Timelines vary based on the complexity of the project:

• Websites: Typically 4–8 weeks.
• Apps: Typically 6–12 weeks depending on the chosen package and features.

Can I customize my website or app?

Yes! All our packages allow for customization to align with your brand and business needs. Advanced packages include even more tailored features and integrations.

What is included in your website packages?

• WebWorker Standard: Essential web design with basic features like a blogging system and booking forms.
• WebWorker Pro: Enhanced user engagement features like tagging, calendar integration, and shopping carts.
• WebWorker Advanced: High-performance, fully customized websites with advanced integrations and payment processing.

What is included in your app development packages?

• AppBuilder Standard: Core functionalities with data management and user profiles for web platforms.
• AppBuilder Pro: Mobile apps with analytics, notifications, and in-app purchases.
• AppBuilder Advanced: Comprehensive apps with premium features like real-time chat, social media logins, and ERP/CRM integrations.

Can you migrate my existing website or app to a new platform?

Yes, we offer migration services as part of our Advanced packages. This includes ensuring minimal downtime and preserving data integrity.

What cloud services do you provide?

We offer cloud infrastructure setup, system scaling, monitoring, and high-availability solutions. These are available in our Cloud Standard, Pro, and Advanced packages.

Is my data secure in the cloud?

Yes! We implement industry-standard security measures to ensure your data is safe and compliant with best practices.

Can you integrate cloud systems with my existing software?

Absolutely. Our Advanced packages include integrations with third-party systems like CRM, ERP, and inventory management platforms.

What is included in your cloud packages?

• Cloud Standard: Basic cloud setup with servers, storage, and remote access.
• Cloud Pro: Scalable solutions with monitoring and enhanced security.
• Cloud Advanced: High-availability systems with third-party integrations.

What is included in your design packages?

• Logo Design: Custom logos with multiple formats and revisions.
• Logo + Print: Branding materials like stationery and business cards.
• 360: Comprehensive brand identity, including social media templates and brand guidelines.

Can I request revisions for my design?

Yes. All design packages include revisions to ensure the final deliverables meet your expectations.

What support options do you offer?

We provide support through our AppGuard and SysGuard packages, offering email, telephone, and instant messaging support, as well as regular updates and monitoring.

What is the response time for support requests?

Response times depend on your chosen package:

• Standard: Within 24 hours.
• Pro: Within 4 hours.
• Full: Priority responses, as fast as 1 hour.

Do you provide support outside regular business hours?

Yes. Our Pro and Full packages offer 24/7 support for critical issues.

How much do your services cost?

Our pricing varies by service and package. Use the 5-Minute Quote tool for a customized estimate, or contact us for a detailed proposal.

Do you offer payment plans?

Yes, we provide flexible payment options for larger projects. Contact us to discuss your needs.

Are there any hidden fees?

No. We believe in transparency and provide clear, upfront pricing for all services.