Support and Maintenance

App Support

Ensure your website or apps deliver consistent, top-tier performance with our AppGuard support and maintenance services. From cloud-based applications to high-traffic mobile platforms, we provide proactive monitoring, regular updates, and expert issue resolution. Stay ahead of potential challenges with optimized functionality, robust security, and priority support—keeping your app ready to meet the demands of your growing business.

AppGuard Standard
App Support

Maintain the health of your web or mobile app with AppGuard Standard. This package provides essential maintenance, including essential updates, bug fixes and security patches. Ideal for small businesses or startups needing a cost-effective maintenance solution.

Monitoring & Health Checks:
  • Monthly
Response Time:
  • Response within 24 Hours
Support Access:
  • Email
  • Online Ticketing System
Support Availability:
  • Weekdays, 8 AM to 5 PM (Business Hours)
Updates:
  • Essential updates, bug fixes, security patches
AppGuard Pro
App Support

Ensure your app runs smoothly with AppGuard Pro. This package provides enhanced maintenance, telephone support, and improved response times to reduce unexpected downtime.

Monitoring & Health Checks:
  • Monthly
  • Weekly
Response Time:
  • Response within 24 Hours
  • Response within 4 Hours
Support Access:
  • Email
  • Online Ticketing System
  • Telephone Support
Support Availability:
  • 24/7 (All Days, All Hours)
  • Weekdays, 8 AM to 5 PM (Business Hours)
Updates:
  • Essential updates, bug fixes, security patches
  • OS Compatibility Updates
AppGuard Full
App Support

Ensure your mobile app performs at its best with AppGuard Full. This comprehensive maintenance and support package provides ongoing system updates, proactive monitoring, and priority support to keep your app running smoothly. Ideal for enterprise-level apps or high-traffic environments requiring the highest level of care.

Monitoring & Health Checks:
  • Daily (Preventive Monitoring)
  • Monthly
  • Weekly
Response Time:
  • Response within 1 Hour
  • Response within 24 Hours
  • Response within 4 Hours
Support Access:
  • Email
  • Online Ticketing System
  • Priority Instant Messaging
  • Telephone Support
Support Availability:
  • 24/7 (All Days, All Hours)
  • Priority Response
  • Weekdays, 8 AM to 5 PM (Business Hours)
Updates:
  • Essential updates, bug fixes, security patches
  • New Features & Enhancements
  • OS Compatibility Updates

System Support

Optimize and safeguard your cloud infrastructure with our SystemGuard support and maintenance services. Designed for reliability and scalability, we deliver proactive health checks, critical updates, and rapid issue resolution to ensure uninterrupted operations. Whether you're managing a small cloud environment or a complex enterprise setup, our tailored approach keeps your systems secure, efficient, and fully aligned with your business needs.

SysGuard Standard
System Support

Keep your systems running smoothly with SysGuard Standard. This entry-level maintenance package provides essential updates, bug fixes and security patches.

Monitoring & Health Checks:
  • Monthly
Response Time:
  • Response within 24 Hours
Support Access:
  • Email
  • Online Ticketing System
Support Availability:
  • Weekdays, 8 AM to 5 PM (Business Hours)
Updates:
  • Essential updates, bug fixes, security patches
SysGuard Pro
System Support

SysGuard Pro offers robust maintenance and support for businesses that need consistent IT care. With scheduled System checks, OS updates, and responsive customer support, your systems will run smoothly and efficiently.

Monitoring & Health Checks:
  • Monthly
  • Weekly
Response Time:
  • Response within 24 Hours
  • Response within 4 Hours
Support Access:
  • Email
  • Online Ticketing System
  • Telephone Support
Support Availability:
  • 24/7 (All Days, All Hours)
  • Weekdays, 8 AM to 5 PM (Business Hours)
Updates:
  • Essential updates, bug fixes, security patches
  • OS Compatibility Updates
SysGuard Full
System Support

Ensure the optimal performance of your IT infrastructure with SysGuard Full. This top-tier service provides comprehensive maintenance and support, including proactive system monitoring, regular updates, and priority response times. Perfect for businesses with more complex IT needs.

Monitoring & Health Checks:
  • Daily (Preventive Monitoring)
  • Monthly
  • Weekly
Response Time:
  • Response within 1 Hour
  • Response within 24 Hours
  • Response within 4 Hours
Support Access:
  • Email
  • Online Ticketing System
  • Priority Instant Messaging
  • Telephone Support
Support Availability:
  • 24/7 (All Days, All Hours)
  • Priority Response
  • Weekdays, 8 AM to 5 PM (Business Hours)
Updates:
  • Essential updates, bug fixes, security patches
  • New Features & Enhancements
  • OS Compatibility Updates
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